Lead Monitoring Center Associate
Johnson Controls
Job Info
What you will do
Responsibilities for the Central Station Shift Supervisor include responding to all communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment. Lead and coach a team of employees and oversee daily central station events.
How you will do it
* Oversee and assist with operational, customer service, and employee issues independently and as part of a team.
* Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions.
* Independently operate all BSOC equipment and peripheral equipment.
* Lead and oversee training of other event analysts within the central station.
* Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
* Perform weekly evaluations of assigned analysts, provide timely feedback, and communicate any issues or concerns to QA manager.
* Generate and construct daily reports for management review.
* Research and discover methods for improvement of service, and make detailed recommendations to management.
* Perform other duties as assigned, including specialized projects.
THIS POSITION WILL REQUIRE WORKING IN A SHIFT ENVIRONMENT, SATURDAY AND/OR SUNDAY AND HOLIDAYS.
What we look for
* Demonstrated understanding of common or accepted physical security practices and equipment including, access control, surveillance cameras, CCTV or digital recording, and robbery, facility and life safety alarm functions.
* Self motivated problem solver with demonstrated analytical skill set.
* Good organizational, multi tasking, and time management skills.
* Ability to work in a team environment.
* High school diploma or equivalent, college degree or 1 year supervisory experience preferred.
* Demonstrated verbal and written communication skills, 30 wpm
* Successful completion of CSAA Advanced Central Station Operator Training Course (80%).
* Competency to perform all disaster recovery tasks, including BUSOC operation.
* 12 month experience in a Level 2 Central Station Event Analyst position, Level 3 preferred.
* Demonstrated ability to create access badges and proficient in access software.
* Successful completion of critical skills tests.
* Must be in good standing and have superior attendance record.
* General office environment in a Central Station setting.
* Minimal domestic and international travel will be required.
THIS POSITION WILL REQUIRE WORKING IN A SHIFT ENVIRONMENT, SATURDAY AND/OR SUNDAY
Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
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