We are looking to add a Lead Client Success Operations Manager to the Nationals (NAS) Client Success Operations team to design and implement solutions, which includes administering our CS platform, and gathering and managing data requirements, work with key stakeholders (including senior leadership) to enable our client success team to deliver exceptional value to our clients. As the Lead CS Ops Manager, you have an excellent track record of delivering impactful solutions to your key stakeholders. You have a passion for building efficient processes and workflows, optimizing reports, and designing systems so they meet business needs.
The ideal candidate is process and data-oriented, passionate about customer success in general as well as building out new processes and procedures that make our business run smoother, quicker, and smarter while thriving in a complex environment. You will have the ability to combine operations acumen and analytical skills to help us get the most value from our client success platform and processes.
Responsibilities
Minimum Qualifications
Preferred Qualifications
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