Laboratory Information Systems and Technology Manager
Mass General Brigham(PHS)

Somerville, Massachusetts

Posted in Health and Safety


This job has expired.

Job Info


Incumbent will report to the CMIO for Pathology and will be responsible for the oversight of the analytic and hardware team supporting MGB Pathology and associated systems at all MGB sites. S/he will manage direct reports and will also work closely with business owners, clinical leaders, stakeholders, vendors and front-line clinicians to gain a deep understanding of clinician workflow and incorporate that understanding into the evolution and support of these systems. S/he will also work in close collaboration with MGB Pathology Systems sub-teams, Clinical Informatics and other MGB Digital Enterprise teams to coordinate resources and demand management, ensuring efficient use of resources and a high level of user support.

The Manager provides leadership to a team of Information Systems professionals who are focused on delivering IS products and/or services to Mass General Brigham and affiliate organizations. S/he oversees the day-to-day activities of the team, focusing on achieving the team's deliverables on time and within budget.

The Manager provides strong human resources management, including regular feedback, timely reviews, mentoring and career conversations. S/he is responsible for attracting, retaining, developing and engaging high quality staff.

Principle duties & responsibilities

  • Responsible for the oversight of all MGB Pathology enhancement, upgrade, integration and support services, working with business owners, external customers, Clinical Informatics team, vendors and internal resources. Understand and provide a forum to acknowledge and prioritize all aspects of service/support.
  • Attain a solid understanding of clinician workflow internal to lab processes, as well as those of ordering clinicians and other allied health professionals relying on lab data. Work with lab leadership and other stakeholders to optimize these processes to improve integration and coordination between labs and front end clinical requirements.
  • Oversee the implementation, use and maintenance of interfaces between pathology instrumentation, facility specific software, middleware and Enterprise software. Ensure that Pathology analytic support team staff is trained to effectively analyze issues and effectively identify the appropriate resources to maintain and/or restore effective operations.
  • Works with managers and directors to establish the team's goals and objectives, often participating in the definition of work products and timelines.
  • Manages the day-to-day activities of a team of Information Systems professionals. Focuses on producing the team's deliverables on-time and within budget.
  • Employs service management, product management and/or project management methodologies to deliver high quality work products.
  • Incorporate the best practices for training in the development and execution of training programs for new hires. Incumbent is expected to oversee the creation and publication of relevant documentation to support staff in performance of on-call duties.
  • Responsible for project organization, including defining project requirements, developing project plans, organizing project staff, and establishing realistic timelines.
  • Provide 24-hour on-call support on a rotating basis with other analysts and specialists to address urgent issues that cannot be handled by the MGB Help Desk.
  • May work directly with 1-2 vendors to assure delivery of contracted services and products.
  • May work on several medium to high complexity projects and/or services.
  • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
  • Other duties as assigned


Qualifications
  • Bachelor's degree required
  • 5+ years of related experience; experience in healthcare a plus.
  • Previous experience in laboratory operations of support of laboratory systems preferred.
  • Experience specific to Sunquest and/or Epic systems a plus.
  • Experience in documenting and analyzing workflow is strongly desired


EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.


This job has expired.

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