Junior Business Analyst
Kforce Inc.

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking a Junior Business Analyst in West Palm Beach, FL.Key Tasks:

• Junior Business Analyst analyzes, designs, tests, debugs, implements, and integrates IVR applications and or call center applications (CRM, recording solution, dialer, Cisco Finesse, other)
• Provides functional guidance to business unit personnel, develops user stories, test cases and execute them
• Participates in the change management and service ticket management processes, including receiving, resolution monitoring, and ensuring customer satisfaction
• As a Junior Business Analyst, you will work with application vendor as well as other business units to drive projects to successful implementations
• Ensures that systems and processes (including those of external service providers) comply with corporate social responsibility, security, compliance, and other applicable policies, standards, and legislation
• Meets daily, weekly, and monthly following agile methodologies and ceremonies

REQUIREMENTS:

• Must have a Bachelor's degree
• Must be fully bilingual in English and Spanish

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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