IT Support Technician 1
Washington State University

Pullman, Washington

Posted in Education and Training

Job Info


481C-YN_CS_NPS - IT Support Technician 1

Business Title:

IT Support Technician 1

Additional Titles:



Employee Type:


Job Family:

Civil Service and Non-Permanent - OT Eligible

Position Details:

Summary of Duties:

The IT Support Technician 1 position works in support of general University classrooms, assisting with coordination activities of media services, such as videoconferencing, equipment scheduling and distribution, technical services, and production and presentation of audio-visual materials; performs technical support in the set up and operation of media equipment and systems and the production of audio visual, video, and media materials. This position requires occasional holiday, evening, and weekend hours.

Required Qualifications:

  • High school or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.

  • Possession of, or ability to obtain by time of hire, a valid driver's license.

Preferred Qualifications:

  • Willingness and ability to work evenings, weekends, and holidays as necessary.

  • Experience with videoconferencing production equipment.

  • Experience providing technical support for multimedia classrooms.

  • Experience providing basic IT consulting/customer service.

Additional Information:

Area/College: Academic Outreach and Innovation
Department Name: Learning Innovations
City, State, Zip: Pullman, WA 99164
Department Link:
Monthly Salary: Range 42 | $3,401-$ 4,541 | (Step A through M). Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. Information including a summary of benefits offered by WSU for classified staff and Total Compensation are linked and can be found online.

FTE: 100%
This is a permanent position.
Posting Close Date: Screening of applications will begin on December 28, 2022, and will remain ongoing until the vacancy is filled.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
Required Documents:

1) Resume
2) Cover letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or

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