IT Support Analyst
HAYS

Job Info

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Financial Services Company is seeking a IT Support Analyst in Atlanta, GA.

Role Description

• Occasional after hours work, weekend work, offsite travel, and shift changes.
• Ability to recognize, analyzes, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Provide support to troubleshoot hardware and network conflicts to resolution (includes, but is not limited to Desktops, Laptops, Blackberries, and Printers.
• Ability to clearly communicate technical concepts to non-technical people. Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and service, ensuring that such incidents and problems are fully documented within the relevant reporting system.
• Perform moves (including workstations and printers), rebuilds, installs, and depot equipment when required.
• Document detailed information when responding to incidents with prompt analysis of probable cause, while remotely or on site diagnosing underlying causes to customers' problems for resolution.
• Installs, configures, maintains and troubleshoots a wide range of software; performs hardware/software upgrades to existing computer equipment as needed.
• Responds to software problem calls on site or over the phone for users; investigates error messages and determines resolution; reinstall programs or replace files that are causing errors; investigates appropriate areas of potential problem and determines resolution.
• Maintains up-to-date expertise in the operation and application of standard computer software and a working knowledge of a variety of commonly used hardware and software.
• Experience supporting remote users.

Skills & Requirements

• Minimum 5 + years' experience in desktop support.
• Remote Assistance, Remote Desktop Connection (RDC) and Remote VPN Connection
• Experience supporting Windows 7 environment.
• Strong organizational, problem-solving, and analytical skills.
• Candidate must be an expert in Windows 7, Microsoft Office Applications 2010, and Internet Explorer.
• Teamwork - Work well in a team-oriented environment.
• Be willing to take on a new position at your current company or accept additional responsibilities when asked.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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