IT Service Desk Team Lead
The Judge Group Inc.

Job Info

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Location: Austin, MN
Salary: $70,000.00 USD Annually - $90,000.00 USD Annually
Description: Our client is currently seeking a IT Service Desk Team Lead to join their team in Austin, Minnesota on a full time basis!

Relocation will be compensated as needed. Local and out of state candidates may apply.

Competitive Bonus and Benefits Package offered.

This job will have the following responsibilities:

•Oversees and provides guidance to the Service Desk Technicians and Computer Operators.

•Ensures the efficient and effective workflow and escalation of incidents entered into the Hormel service platform.

•Leads Problem Management efforts / meetings to efficiently and effectively determine root cause of known problems and communicate work-arounds.

•Is responsible for keeping accurate hardware and software license inventory and accounting records.

•Manages printer and multi-function device fleet.

•Is responsible for the coaching, mentoring and development of direct report staff.

•Manages tasks assigned to the group and also helps the group to complete these tasks.

•Facilitates and oversees staff training and professional development of Level 1 Service Desk Technicians.

•Is assigned various large scale projects throughout the year based on business needs. Acts as the project manager for all aspects of project. Develops overall project plan with timelines and assignments and works with the appropriate individuals to remove potential roadblocks.

•Compiles weekly stats on the team to ensure solid performance by all and sends these recaps to upper management.

•Ability to provide service desk coverage between the hours of 6am and 7pm on an as needed basis (rotational on call schedule).

Qualifications & Requirements:

Required:

•An Associate's degree in a technical field with 3+ years of IT Support experience.

•A pattern of initiative and leadership.

•Strong problem solving, analytical skills and proven technical aptitude.

•Highly developed interpersonal skills.

•Excellent written and verbal communication skills.

•Exceptional organizational skills.

•Demonstrated knowledge of basic networking, servers and software applications

•Proficiency and aptitude working within Windows, Mac, Mainframe, and other software application environments.

•Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.

•Applicants must not now, or in the future, require sponsorship for an employment visa.

Preferred:

•ITIL (Information Technology Infrastructure Library) Certification or previous training.

•Experience in ITSM (IT Service Management) Solutions.

•Previous employee supervision experience with a proven track record of elevating individual performance.

•Multi-lingual capabilities.

Contact: aarya@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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