IT Operations Analyst
Hays

Job Info

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an IT Operations Analyst in Chapel Hill, NC.

Role Description

The IT Operations Analyst works for Infrastructure and Operations (I&O) Center. The Operations Center is a centralized source for coordination of incidents that impact the campus. They are responsible for facilitating coordination and communication during critical unplanned outages with the service providers, ITS Communications & Digital Services, and the office of the CIO. These IT Operations Analysts are responsible for management of the Information Technology Services (ITS) data centers and responsible for providing around-the-clock support for ITS business computing activities. The primary purpose of this position is to monitor, diagnose, and manage problems within our central network, as well as to provide a central strategic / tactical coordination facility for customers throughout the University as needed. The goal is to detect Network and Security problems before they impact the campus, and when necessary, limit their impact by taking immediate action. This position uses proprietary software to disable compromised user accounts to prevent the spread of malware and spam. In most cases, due to coverage requirements, the Operations Center Analyst must perform the above listed duties with limited additional staff, and with minimal supervision.

Skills & Requirements

• Bachelors degree in Computer Related field; no experience OR an Associates degree and light field work; OR (last resort) No Degree but more experience in field work such as incident management/monitoring;
• If they have some experience, it would be desired to have some previous monitoring, diagnosing, managing centralized networks; someone that has previous exp detecting network and security problems before they impact the campus;
• Work ethic- they need people that can hit the ground running, someone that can learn after being told a few times what to do
• Timely: this person HAS to arrive on time. In all the years this team has been running, no one misses their shift(s)
• Positive attitude; dependable, communicative.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1161494 - Kimberly Moore