IT Liaison
HAYS

Job Info

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JOIN A COMPANY THAT VALUES AND REWARDS EXCELLENCE

YOU'LL FIT RIGHT IN

Why Work For HAYS?

Join one of the fastest growing staffing companies in the U.S. As one of the largest global recruiting firms, you can take pride in providing the best service to our clients and candidates. On top of that, you'll work with great people in a fun atmosphere.

Our Commitment to You

Total Rewards: We offer a competitive salary, 401k with matching, ESPP, 10 paid holidays and 22 days PTO and flexible benefit plans to meet your unique personal needs, including 100% company paid employee medical plan option.

Learning & Development: Our employees receive cutting-edge training throughout all levels of your career at Hays, including trips to our U.S. headquarters in Tampa for new hire training, advanced and master level skill enhancement, emerging leader and advanced leadership development. We'll equip you with the specialized skills, knowledge and support so you can quickly become prosperous in your new role.

Career Progression: Hays employees have a clearly defined career progression path based on meritocracy, not who you know. There are different paths to choose in a career with Hays..

Our Culture: Our world-wide reach allows us to work with clients across multiple countries, opening doors to unparalleled opportunities. Within our offices, we support one another and celebrate successes together. We are also dedicated to helping others through our charitable work within our communities.

OUR VALUES

Passionate About People - Ambitious - Expert - Insightful - Innovative - Do the Right Thing

Summary/Objective
The IT Liaison is the first level of support for employees of Hays.

Essential Job Functions

• Demonstrated ability to multi-task.
• Ability to train users
• Perform user administration within the network including Microsoft Active directory, Microsoft 365, Virtual Environment, etc.
• Builds computers and roll out needed software to users
• Excellent customer focus and a willingness to deliver high quality outcomes for Hays
• Ability to work in a distributed environment.
• Ability to remotely support multiple types of hardware and software
• Good understanding of hardware and software.
• Good judgment in proactively identifying issues and recommending solutions to others.
• Creative, entrepreneurial approach to technology possibilities.
• Ability to work collaboratively with others to ensure effective support and development of applications.
• Ability to support all desktop end-user technologies including PCs, mobile communication devices, office automation software, virus/malware protection and all other user applications as required.
• Excellent customer service skills that combine issue ownership, problem solving and communication skills.
• Strong documentation skills for the tracking of issues and resolutions.
• Ability to meet service level requirements.
• Effective escalation skills.

Key Success Indicators/Attributes

• Ability to prioritize and multi-task in a fast-paced, changing environment.
• Demonstrate ability to work in all work types and specialties.
• Demonstrate ability to self-motivate, set goals, and meet deadlines.
• Maintain courteous and professional working relationships with employees at all levels of the organization.
• Demonstrate excellent analytical, critical thinking and problem-solving skills.
• Skill in operating a personal computer and utilizing a variety of software applications.

Supervisory Responsibility

No

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel

Travel could be required, up to 25% of the time

Required Education and Experience

• Bachelor's degree in computer science, engineering, or related field.

• or 5+ years of IT work experience.

Preferred Education and Experience

Experience in Staffing

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee may perform other duties as assigned.

More about Hays

We are the world's leading recruitment experts. Last year we placed 70,000 people in permanent jobs and over 240,000 people into temporary roles globally. employ over 10,800 recruiting experts in 33 markets, with opportunities for growth, leadership and travel.

We enjoy an exclusive global partnership with LinkedIn and are recognized as the most socially engaged recruitment firm with over 2 million followers.

We are rapidly expanding our footprint across the USA, so there's lots of opportunity to make your mark in your local market, move to a new city or country.

Life at Hays

Hays Invests in YOU

What We Offer

Hays Glassdoor Reviews

Hays Career Advice Video Series

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Contact information
Katie Wallace

This job has expired.