IT Analyst
CSAA Insurance Group, a AAA Insurer

Glendale, Arizona

Posted in Retail

This job has expired.

Job Info

We are actively hiring for a IT Analyst. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

You will be part of a team in support of the Policy Administration System which is a critical production support application. Your daily work efforts and assignments are very dynamic and require strong analytical skills, coordination and collaboration with peers within the team and within IT and key business partners. The ability to remain focused with a sense of urgency and to properly apply sound analysis in a given situation is essential. Problem solving skills to determine the best course of restoring services is a requirement to be successful. Analyze defects with an eye towards finding root cause, recommending both technical and non-technical solution.

Essential Responsibilities

  • Responsible for developing, maintaining and monitoring dashboards and reports for Insurance Applications.
  • Work closely with customers, business analysts, and team members to understand business requirements for reports and dashboards using Splunk, SQL and APM tools that deliver insight into production issues related to performance, system availability and functionality as well as data related to new features.
  • Perform impact analysis on complex, critical issues in production.
  • Analyze systems and data to figure out root cause of problems.
  • Create artifacts required for defect remediation using Jira.
  • Partner with and provide support to stakeholders throughout the SDLC in understanding and clarifying production issues to assist with defect remediation.
  • You will be required to be on-call in rotation following monthly production releases.

What would make us excited about you?

  • Five years minimum, demonstrated experience with comprehensive knowledge of data analytic principles, methods, and techniques.
  • Three year minimum, demonstrated search, report, and dashboard development expertise using Splunk.
  • Proficiency in querying relational databases (SQL skills).
  • Familiarity with regular expressions.
  • Must possess effective organizational, listening, verbal, and written communication skills.
  • Demonstrated aptitude for analytical thinking, problem solving, and working multiple tasks concurrently.
  • Demonstrated ability to show initiative when needed and able to build relationships to resolve complex issues and requirements.
  • Demonstrated experience with Incident Management processes.
  • Basic understanding of JAVA stack traces & APM tools preferred.

Why join us?

  • Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.
  • Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.
  • Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at:

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact

CSAA Insurance Group is an equal opportunity employer.

Must have authorization to work indefinitely in the US.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a salary range of $80,750 -$95,000 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

Company benefit offerings include: Medical, Prescription Drug, Dental and Vision Plans, Health Savings Account (HSA) which includes company contributions, Health Reimbursement Arrangement (HRA), Reimbursement Accounts (Health Care Reimbursement Account, Limited Purpose Reimbursement Account), comprehensive Wellness Program including an activity portal and activities, Dependent Care Reimbursement Account, Transit Commuter Account Program, 401(k) Plan with company match on first 6% of eligible pay that employee contributes each year 100% vested, 401(k) Plan annual profit sharing contribution 100% vested, company paid Life Insurance (at 2x the annual salary), Voluntary Supplemental Life Insurance, Accidental Death & Dismemberment Insurance (AD&D), Short-and Long-Term Disability, Paid Time Off (Non-Exempt positions only), Flexible Time Off (Exempt positions only), ten paid holidays per calendar year, Adoption Assistance Program, Infant Car Seat Reimbursement, Student Loan Repayment Assistance Program, Tuition Reimbursement Program and Enrichment Time of up to 40 hours per year to be used toward the categories of culture, development, volunteerism, or wellness.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

This job has expired.

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