Overview
Our team of In-Store Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We build authentic connections with customers that allow us to drive long-lasting relationships. The In-Store Repair Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
What you will do
Resolve customer issues by troubleshooting and repairing phones
Strive to gain and grow knowledge of Asurion's products and culture
Deliver world class customer service
Responsible for inventory management
What you need to be successful
A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
One or more years of customer service/retail experience preferred
Reliable and flexible when it comes to dealing with difficult situations
Ability to meet or exceed evolving key performance objectives
Demonstrate Asurion's Core Values in all interactions
Ability to work a flexible retail schedule
You are a good fit if you have
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
We take care of you
Competitive and incentive-based pay
Benefits including health, dental, and vision
Retirement Savings Plan
Paid time off
Tuition reimbursement program
Ongoing training to grow your skills
Uniform allowance
Discounted cell phone plan
About Asurion
Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.
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