improveit 360 - Solutions Consultant I / Jr. Salesforce Administrator (Remote, US)
EverCommerce Solutions Inc

Job Info

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You

You're passionate about Salesforce technology and building creative solutions for our customers. You have basic familiarity of Salesforce configuration and administration experience are ready to grow with a premier Salesforce partner. You thrive working in a creative, fast-paced, Agile environment; and you love to take on challenges and push yourself to learn and contribute to a team.

Us

improveit 360, an EverCommerce solution, is a fast-growing cloud software SaaS product company with over 500 customers nationwide. We are looking for smart, innovative leaders to join our team and help fuel our growth!

Our mission is to help remodelers, replacement contractors and other home pros to do big things utilizing their people, our tools, and our know-how. We leverage a unique Salesforce Force.com application and other native applications to help increase sales, operating and production efficiency of our customers. When they succeed, we succeed.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where

improveit 360 headquarters is located in Columbus, Ohio, and the EverCommerce team is distributed globally, with more than 40 office locations in the U.S. and Canada. If you're close to one of our offices, you can work in-office or in a hybrid set up, or this role can be 100% remote from anywhere in the United States. You must be eligible to work in the United States to qualify for this role.

What You'll Do

As an entry-level Solution Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers' use cases and solution the best options for their consideration. You will be an advocate, consultant and front-line implementer of solutions to enhance customer success over the long-term. You may travel frequently and be responsible to build and maintain a high level of billable utilization as well as high levels of customer satisfaction and technical acumen.

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
  
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
  
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
  
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
  
• Adhere to defined practices to meet or exceed expectations with customers.
  
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
  
• Document complete understanding of customer's product features, issues, forthcoming enhancements, and services.
  
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
  
• Perform diagnostics and troubleshooting for improveit 360 software. Collaborate with customers and internal resources to address system issues.
  
• Provide supplemental online or onsite training as needed.
  
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.
  

Required Skills & Experience:

• 2+ years customer service or account management experience;
  
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.;
  
• 6+ months in a Salesforce.com administrator (or similar) role;
  
• Strong oral and written presentation skills
  
• Demonstrated time management skills
  
• Adaptability to work independently or in a team environment at various times
  
• Proven ability to learn technical concepts and translate them to the appropriate audience
  
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
  
• Strong collaboration skills; ability to work with teams of people of varying skill level
  
• Willingness to travel (as safety permits)
  

Highly desired background:

• Salesforce admin certification;
  
• Data analytics & reporting;
  
• Experience in B2C, SAAS, or SMB market;
  
• Proven record designing, building, and optimizing features for SaaS products;
  
• Knowledge of home improvement industry or similar businesses;
  

Benefits & Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
  
• Continued investment in your professional development
  
• Robust health and wellness benefits
  
• 401k with up to a 4% match
  
• Monthly wellness stipend
  
• Flexible and generous paid time off
  
• Employee Stock Purchase Program
  
• Student Loan Repayment Program
  

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

This job has expired.