improveit 360 - Solution Consultant I (Remote)
EverCommerce Solutions Inc

Columbus, Ohio

Posted in IT


Job Info


improveit 360, a part of EverCommerce, is seeking a Solutions Consultant I to join our Operations team. In this role, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers' use cases and solution the best options for their consideration. You will be an advocate, consultant and front-line implementor of solutions to enhance customer success over the long-term. You will travel frequently and be responsible to build and maintain a high level of billable utilization as well as high levels of customer satisfaction and technical acumen.

What You'll Do

You will deepen customer relationships by understanding their needs and proactively suggesting ways to make them more efficient and effective through the application of our technology tools and support services. You will help develop and present improveit 360 value proposition, technologies, strategy, and product roadmaps to all levels of customers including executives, technical management, and technical engineers. As a Solutions Consultant you will always seek to identify new customer opportunity or demand for our solutions, as well as participate in demand generating events and activities.

Once an opportunity is identified, you will play a critical role in developing the opportunity and moving it towards closure. Primarily, you will ensure that the proposed solution has been technically validated and that there are no technical barriers that would prevent the adoption of the solution. You work collaboratively with the Customer Relationship Manager and other internal resources to develop use cases and value justifications of new concepts.

70% of this role will focus on Customer Solutions Consulting, including onboarding support, training, outbound call support and on-site client visits. You will maintain a deep understanding of improveit 360 products (including gaps), services, internal processes and industry best practices.

30% of this role will encompass project management, relationship management, and overall work to drive customer success with improveit360 products.

Us

improveit 360, an EverCommerce company, is a fast-growing cloud software SaaS product company with over 500 customers nationwide. This product is built on top Salesforce and designed for the remodeling industry. We are looking for smart, innovative leaders to join our team and help fuel our growth!

Our mission is to help remodelers, replacement contractors and other home pros to do big things utilizing their people, our tools, and our know-how. We leverage a unique Salesforce Force.com application and other native applications to help increase sales, operating and production efficiency of our customers. When they succeed, we succeed.

Where

improveit 360 headquarters is located in Columbus, Ohio. Our collaborative, open-plan office space is filled with talented, energetic people who enjoy our weekly lunches, monthly happy hours, and hanging out with their coworkers. This position may be remote within the U.S.

Required Skills & Experience:

  • 2+ years customer service or account management experience
  • Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.
  • 6+ months in a Salesforce.com administrator (or similar) role
  • Strong oral and written presentation skills
  • Demonstrated time management skills
  • Adaptability to work independently or in a team environment at various times
  • Proven ability to learn technical concepts and translate them to the appropriate audience
  • Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
  • Strong collaboration skills, with the ability to work with teams of people of varying skill level
  • Willingness to travel frequently (as safety permits)

Desired background:
  • Bachelor's in technology or related field
  • Salesforce admin certification/ Salesforce Designer certification
  • Data analytics & reporting
  • Experience in B2C, SAAS, or SMB market
  • Proven record designing, building, and optimizing features for SaaS products
  • Knowledge of home improvement industry or similar businesses

Benefits and Perks:
  • Competitive salary
  • Robust health and wellness benefits
  • 401k with match
  • Gym stipend
  • Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
  • Continued investment in your professional development

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!



More IT jobs


On Assignment, Inc./Oxford Global Resources
Los Angeles, California
Posted 4 minutes ago

On Assignment, Inc./Oxford Global Resources
Merriam, Kansas
Posted 4 minutes ago

On Assignment, Inc./Oxford Global Resources
Minneapolis, Minnesota
Posted 3 minutes ago

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the improveit 360 - Solution Consultant I (Remote) job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo