Implementation Consultant
RELX

Job Info

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Accountabilities:

• Provide training and consulting services directly to external clients, sales teams, and other support staff as required.
• Share product knowledge and best practices with clients to advance and tune the customer's implementation.
• Collaborate with, engage, and escalate to appropriate resources when necessary to get issues addressed regarding the training and configuration.
• Keep implementation project plans and project documentation updated.
• Participate in departmental projects that improve the productivity of the team.
• Complete required training and skill development to improve job sills, meet team objectives, and otherwise support company initiatives.
• Develop and maintain a consultative sales style which while delivering business value.
• Stay focused on revenue and remains willing to take the initiative to ensure that LexisNexis wins the decision.
• Building on best practices for improved client satisfaction, while looking for opportunities and submitting ideas to improve team effectiveness and productivity in working with sales, clients, and technical teams.
• Provide trends and ideas to management and product owners to consider in future products.
• Serves as a mentor for other implementation consultants. Other duties as assigned.

Qualifications:

• Must be a fluent English speaker. Spanish speaking is a plus.
• Education: BA/BS degree or equivalent experience in a related field.
• Travel: Must be able to travel up to 25% of the time.
• Client Service Orientation: Ability to use data quality concepts and tools effectively.
• Industry Experience: 0-3 years of industry experience.
• Leadership: Strong ability to effectively set direction, align constituencies, and motivates others.
• Planning & Organization: Excellent organizational and project management skills.
• Presentation Skills & Communication: Advanced oral and written communication skills; must be able to communicate concepts to technical and non-technical audiences.
• Excellent ability to deliver client presentations confidently.
• Problem Solving & Judgment: Strong problem-solving skills as well as the ability to understand and think analytically about complex business problems.
• Product Knowledge: Advanced in-depth product knowledge on LNRS products or strong willingness to learn.
• Relationship Building: Relationship building skills and the ability to collaborate and interact effectively with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support.
• Results Orientation / Execution: Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results.
• Possesses the ability to prioritize and handle multiple requests concurrently.
• Self-oriented, establish stretch goals and working to exceed expectations.
• Teamwork: Ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict.

Technical skills are preferred: Working knowledge and/or specialized understanding of 2 or more areas:

• Software Development Life Cycle
• Windows Operating Systems
• RDBMS (SQL Server/MySQL) and SQL
• Internet Information Services (IIS)
• SOAP web services and XML
• MS Office (word, excel, PowerPoint)
• Programming (PowerShell, C#, python, etc.)
• Producing technical documentation
• Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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