•Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
•Screen staff, patients and visitors as indicated by hospital procedure and provide information and direction as appropriate. This may include asking a series of screening questions, taking a temperature, providing technological support, utilizing application screening tools, etc.
•Communicate and enforce entrance policies which may include universal masking and visitor restrictions.
•Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
•Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards
•Responds to requests from patients requiring escort or assistance
•Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
•Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
•Initiates emergency codes and participates in actual or mock emergency procedures
•Performs other duties as assigned within the scope of the Hospital Ambassador role.
•Adheres to Departmental policies and procedures, including but not limited to:
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