ADP is hiring a Global Support Representative (GSR) to join our Celergo Streamline team in El Paso, TX. As a member of the ADP GlobalView Americas Client Service Team the GSR is the first point of contact in a tiered Support Model. The incumbent will be responsible for providing World Class Service to a designated group of clients for payroll related enquiries. As a GlobalView GSR your responsibilities include responding to client inquiries, using troubleshooting techniques to resolve issues and client service techniques to manage sensitive enquiries regarding payroll. For issues that require escalation to internal tiers or the client the GSR will be responsible to ensure issues are documented, classified and prioritized within the Client Relationship Management application (CRM). Service Quality is measured against a defined Service Level Agreement (SLA). GSR's are responsible to ensure adequate follow up to expedite the resolution of issues in a timely manner.
Knowledge, Experience, and Skills Required:
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