Field Technician II
SAIC

Job Info

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Job ID: 214359-FORT_POLK-LA

Location: FORT POLK , LA , US

Date Posted: 2021-03-23

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

SAIC is hiring a Field Technician II to join our team in Fort Polk, LA.

JOB DESCRIPTION:

• Interfaces with customers to handle service inquiries and problems to include performing direct customer support activities involving the installation, modification, and repair of desktop computing equipment and systems
• Conducts on-site installation and testing of equipment to ensure proper working order
• Inputs activities into tracking system to reflect actions taken to resolve issues
• Isolates equipment start-up malfunctions and takes corrective action
• May make technical presentations and has a strong knowledge of products
• Trains customer personnel in equipment operation and maintenance responsibilities
• Responding to service calls and dispatch requests to troubleshoot resolve reported problems
• Use remote control tool to assist end users when needed
• Build and configure PCs and laptops for deployment to users
• Loading and configuring end user device software, to include Unified Communications services
• Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
• Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
• Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
• Act as a technical resource to others to resolve problems, errors, or other related issues
• Perform basic inside cable testing from desktop to switch
• Anticipate customer needs and proactively identifies solutions
• Providing direct assistance with configuring mobile devices for end users
• Provide feedback and insight to enable development of user training guides and videos

Qualifications

Required Education and Experience:

• High School diploma and 2+ years of related experience
• 2+ years of desktop support experience
• Must be a US citizen and have the ability to obtain an interim secret clearance to start and the ability to obtain/maintain the full secret clearance
• DoD IAT Level II (CompTIA Sec+ Certification or equivalent) required prior to start date
• Experience troubleshooting Microsoft-based PCs and iOS tablet devices
• The ability to work independently with minimal supervision and professionally represent the program
• Highly motivated individual willing to learn and apply new concepts, tools, and software
• Good verbal and written communication skills, especially with other organizations
• Initiative
• Good problem solving and troubleshooting skills
• Ability to work effectively in a team setting
• Valid Driver's License

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

This job has expired.