Field Technician
BC Forward

Job Info

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Field TechnicianBCforward is currently seeking highly motivated Project Manager for an opportunity located at Dallas, TX Position Title: Field Technician Location: Dallas, TX Expected Duration: 3+ Months with possibility of extension Job Description:

• Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, Andriod/iPhones, and MAC PCs.
• Experience analyzing and solving technical problems.
• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
• Experience solving hardware and software issues in a customer service environment.
• Strong social skills and experience navigating customer service issues with empathy.
• Strong instinct to act quickly and are motivated to do what's best for the customer, You empathize when technology is not working as expected and explain difficult technical problems in a manner in which the customer understands. often anticipating and adjusting for problems and roadblocks.
• Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.
• Shown success in team environments demonstrating shared responsibility and accountability with other team members.
• You have excellent verbal and written communication skills with the ability to tailor your communication style to different audiences.
• You support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• You develop product knowledge and research required information using all available tools and resources.
• You set reasonable expectations for customers and keep them updated throughout their interaction.
• You document all pertinent user information and the nature of the problem with accuracy in all supported systems.
• You record all transactions accurately to maintain service and inventory part accuracy.
  
  

About BCforward: BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com Link for eRecruit Job posting: [ Link removed ] - URL blocked - click to apply (XXXXX should be replaced by the eRecruit Job ID) "Able to work for any employer in US" or "Must be authorized to work in the United States without sponsorship" or "Need Documented Worker"
Interested candidates please send resume in Word format Please reference job code 159468 when responding to this ad.

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