Field Technical Support
BCforward is currently seeking highly motivated Field Technical Support for an opportunity Westford, MA (01886)
Position Title Field Technical Support
Location Westford, MA 01886
Expected Duration 4+ Months with possibility of extension or Permanent
Provides moderately complex technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
Essential Job Functions:
1 Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
2 Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
3 Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
4 Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
5 Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
6 Supports documentation maintenance; updates information and changes as directed.
7 Works with less experienced technical and non-technical personnel on both routine and complex projects.
1 High school diploma or G.E.D.
2 One or more years of technical training in computer field
3 Three or more years of technical support experience
4 Experience working with company products and operating systems
5 Experience working with solving computer-related technical problems
6 Experience working with the company escalation policy
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
Interested candidates please send resume in Word format Please reference job code 145550 when responding to this ad.
Wide Area Networks
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