Field Technical Rep
BC Forward

Denver, Colorado

Posted in IT


Job Info


Field Technical RepBCforward is seeking a qualified Field Technical Support at Aurora, CO 80011Title: Field Technical SupportContract duration: 24+ months with possibility of extension or Permanent.Location: Aurora, CO 80011SUMMARY

  • This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers.
  • Products include Laptop, Desktop, RPOS, and Workstation products.
  • Printer knowledge is a huge plus.
  • A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
  • Candidates must be self-contained, resourceful and determined for success.
  • This is a team-based group of self-starting, technical/mechanical delivery professional.
  • This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams.
  • These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget.
  • It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
ROLES AND RESPONSIBILITIES
  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customer's business needs while maintaining contractual commitments.
  • Ability to troubleshoot various hardware problems logically and systemically technically/mechanically on printers.
  • May also involve third party software, networks, and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Exercise solid business-based decision-making skills, taking appropriate risk to insure that both client and the customer's business need are met.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Industry / company knowledge that provides solid technology solutions and options to the customer.
  • Ability to evaluate a technical situation while managing the operational challenges quickly and accurately.
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations.
  • Highly skills at prioritization, planning, working independently all within standard policies and business standards.
REQUIREMENTS:
  • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays and shift work.
  • Onsite customer facing experience.
  • Technical/mechanical hardware repair experience.
  • Demonstrated technical/mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred.
  • Dress: Business Professional: Black slacks and blue collared shirt.
  • Cell phone reimbursement and laptop/tablet will be provided.
Interested candidates please send resume in Word format Please reference job code 145705 when responding to this ad.

Recommended Skills

Decision Making

Multitasking

Self Motivation

Attention To Detail

Relationship Building

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