Field Services Support Rep. I
Ricoh USA

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.
Ricoh offers a full portfolio of benefit and employee programs such as:

• Medical Coverage - Vision Coverage
• Dental Coverage
• Short/Long Term Disability
• Term Life and AD-D Insurance
• Spouse and Dependent Life Insurance
• Flexible Spending Account
• EAP and Work Life Benefits
• Time off Benefits including: Vacation, Sick, and Holiday
• Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
WE ARE RICOH! Apply today!
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POSITION PROFILE

This position requires the fundamental level technology skills to service, maintain and repair a variety of company products for customer service and support under manager's direction and typically within a geographic work area. Also includes new business support functions as developed and assigned.

JOB DUTIES AND RESPONSIBILITIES

• Technical
• Performs a full range of skilled technology services including repair, customer training, equipment and work flow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine servicing of assigned product at customer locations within a specific geographic work area.
• Develops strategies for solving problems, successful completion of assigned responsibilities and presents information as needed.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

• Organizes work flow, checks results, and is process improvement oriented.
• Customer Service
• Understands and promotes Ricoh's support functions and offerings.
• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Manage Workload
• Responsible for managing own time and schedule.
• Effectively executes all required workload management and call handling procedures, using current field call management requirements.
• Administrative
• Complies with all company policies and completes administrative tasks in an accurate and timely manner.
• Performs administrative duties as assigned including maintaining required logs, processes and reports.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.
• Results
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• 2 year degree or equivalent technical experience is preferred. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.