Field Service Manager - Construction Equipment
CNH Industrial


Job Info


Overview

CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we're driven to meet the needs of our customers.

The Field Service Manager will ensure customer productivity, uptime and profitability by providing necessary service levels and managing relationships for Case Construction. We are looking for a passionate and enthusiastic individual to provide the necessary tools and support for our dealer services and their growth capability within the territory (CA/NV/WA/OR/ID).

Responsibilities

  • Evaluate dealer capabilities, and work to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth
  • Work with national accounts to provide assistance, reduce downtime and provide training
  • Evaluates dealer service personnel and training needs
  • Initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth
  • Provide dealer, customer service and product warranty training
  • Evaluate warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims, with ultimate goal to rectify product failures and increase product uptime
  • Resolve product quality or performance issues for customers and dealers within specified timeframe. Escalate to Region Service Manager, as appropriate, by providing direct and indirect technical problem-solving skills
  • Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team


The salary offered for this position will fall between $72,250 and $115,000 annually and will be eligible for a company truck.

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

Qualifications

  • Bachelor's Degree and 5+ years of dealer service operations or other relevant agriculture or construction related experience OR
  • Associate's Degree plus 7+ years of dealer service operations or other relevant agriculture or construction related experience
  • Ability to travel up to 65%


EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.



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