(F/T) Sr. Project Manager - Process Improvement - Bascom Palmer Eye Institute Miami
University of Miami

Job Info

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University of Miami/UHealth - Bascom Palmer Eye Institute Department of Specialty & Physician Support has an exciting opportunity for a full-time Senior Project Manager. The Senior Project Manager leads teams to deliver projects that span across one or more units, in furtherance of institutional healthcare goals and objectives. Moreover, the incumbent manages resources, schedules, and financials for assigned healthcare units. The Senior Project Manager manages project change requests to ensure successful and on-time project delivery.

  • Provides on-site leadership for project team by motivating team members to meet project goals.

  • Oversees multiple related projects to ensure the overall program is aligned to and directly in support of institutional objectives.

  • Prepares reports regarding project status, costs, and activities.

  • Establishes practices, policies, and partnerships to effectively carry out functions.

  • Prepares estimates and detailed project plans for all phases.

  • Procures adequate resources to achieve project objectives in established timeframe.

  • Monitors staff performance and completes performance reviews.

  • Drives feasibility studies and vendor selections.

  • Manages ongoing quality control and participates in quality issue resolution.

  • Ensures that projects and programs are proceeding according to schedule, budget, and quality standards.

  • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

Project Management

  • Creates and maintains comprehensive project plans that include tasks, milestone dates, resource assignments, issues/risks/decision, communication/testing/training plans, status updates, etc.

  • Leads cross-functional project teams by task assignment and follows up to ensure on-time completion.

  • Maintains effective management of multiple concurrent project assignments, all project documentation, and a complete project portfolio.

  • Performs forecasting, change management, escalation management, and meeting facilitation.

  • Works closely with clinical and operational sponsors, stakeholders, and technical teams to execute strategic projects that range in scope, budget, team size, risk, and complexity.

  • Conducts regular project reviews and is responsible for knowing and communicating a project's status accurately throughout the project lifecycle.

  • Proactively identifies and resolves issues that may negatively impact a project or project deliverables.

Process Improvement

  • Leads teams, work groups, projects, and activities designed to improve processes and clinical/operational performance.

  • Develops, organizes, and summarizes materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership.

  • Contributes to the development and delivery of education and training courses on process improvement principles and skills across the organization.

  • Consults with department leadership to identify appropriate key projects or process improvement projects that will provide optimal benefit to employees, patients, and system partners.

  • Completes observations, shadowing, time studies, and appropriate statistical analysis to define baseline metrics and quantify quality improvements using tools and techniques such as Visio workflows/swim lanes/process mapping, spaghetti maps, SIPOC, root cause analysis, fishbone diagram, time and motion studies, etc.

  • Ensures appropriate metrics and controls are in place to monitor results and foster continuous and sustainable improvements.

Minimum Qualifications:


Bachelor's degree in relevant field required


Minimum of five (7) years of relevant experience required

Certification and Licensing:

Six Sigma Certification Preferred

PMP Certification Preferred

Knowledge, Skills, and Attitudes:

  • Demonstrated project management knowledge including charters and scope development, business requirement documentation, change management, issue/risk management, communication planning, and all other aspects of project creation, implementation, and completion.

  • Demonstrated process improvement knowledge and ability including industry standard tools and techniques (i.e. Six Sigma, Lean, DMAIC, VOC, RCA)

  • Proven ability to communicate and build relationships stakeholders in effort to successfully gain buy-in and support for implementations and change management initiatives.

  • Ability to perform data analytics through data mining, re-engineering, manipulation, and organization to evaluate, prepare, and report information to senior leaders, staff, and other stakeholders.

  • Knowledge of data visualization and presentation techniques to effectively communicate information.

  • The ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Ability to run multiple projects efficiently and simultaneously.

  • Expert knowledge of Microsoft applications: Excel, PowerPoint, Word, Visio and MS Project.

  • Knowledge of business and management principles.

  • Ability to direct, manage, implement, and evaluate department operations.

  • Ability to establish department goals and objectives that support the strategic plan.

  • Ability to effectively plan, delegate and/or supervise the work of others.

  • Ability to lead, motivate, develop, and train others.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:

Pay Grade:

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