Enrollment Specialist
University of Denver

Job Info

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The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students who will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body who can be successful at the University of Denver and go on to lead lives of meaning and purpose. Equally important, by striving to embed considerations of inclusion and college access into every element of our recruitment and enrollment process, we support the DU vision to achieve a transformative campus culture and climate as identified in the DU Impact 2025 strategic plan.

Position Summary

Enrollment Specialists perform a multitude of administrative and support functions requiring great accuracy and attention to detail. Enrollment Specialists handle multiple tasks throughout the admission process for first time and transfer undergraduate students in addition to specialized programs on campus with a high volume of applications including monitoring application requirements, credit evaluation, ensuring accurate data entry in application databases, communicating with prospective students and their families, and problem solving. Enrollment Specialists are frequently a student or family's first contact with the University, so exemplary customer service is required.

Essential Functions

• Process electronic enrollment applications and documents to complete the admission process
• Perform credit evaluations for incoming First Years and admitted Transfer students from college transcripts and AP/IB scores
• Interact with prospective students, their parents, their high school counselors, and other university offices by phone, email, and occasionally in person
• Review and answer inquiries to the admission general email account and phone line when needed
• Research/troubleshoot issues related to student applications, and monitor the accuracy of applicant information to make sure it meets admission standards and university policy
• Process a multitude of data feeds into both Technolutions Slate (CRM) and Ellucian Banner (ERP) databases

Knowledge, Skills, and Abilities

• Communication skills: excellent written communication and speaking skills. Ability to effectively present information and respond to questions from students, university colleagues and the public over the telephone, in writing, and occasionally in person.
• Customer service skills: ability to provide exceptional customer service to students and families who are trying to navigate the admissions process.
• Detail oriented: process-oriented thinking and ability to pay careful attention to detail.
• Organization and time management skills: ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
• Demonstrated independent thinking and ability to work well within a team with a high level of professionalism.

Required Qualifications

• High School diploma or GED
• One year of office experience

Preferred Qualifications

• One year of post-secondary education
• Experience in an admission or administrative setting

Working Environment

• Standard office environment.
• Noise level is quiet to moderate.
• Shared space with other enrollment specialists

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) January 2, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 6.

Hourly Range:
The hourly pay for the position is $20.00.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume

2. Cover Letter

3. 150-300 word writing sample of a potential communication to a prospective first-generation undergraduate student who has just expressed interest in the University of Denver

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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