Engineering Technician/Product Technical Support
Snapon

Rockaway, New Jersey

Posted in Medical and Nursing


This job has expired.

Job Info


Overview

Power Hawk Technologies, Inc. provides innovative engineered, high-quality products and accessories with outstanding customer support. Our unique solutions serve a wide variety of applications and markets including Fire/Rescue and Emergency Services, Military, Law Enforcement, Bomb Squad & EOD, Industrial, Nuclear, and more. We are currently seeking an Engineering Technician/ Product Technical Support Specialist.

The Engineering Technician/ Product Technical Support Specialist will support the technical needs of the Power Hawk Technologies business related to sales, customer service, manufacturing, procurement, and quality.

Responsibilities

• Become a subject matter expert on company products and internal specifications (product specifications, manufacturing standards, technical requirements, etc.)
• Create and maintain assembly parts lists and work instructions
• Create and maintain product instruction manuals
• Provide outstanding technical support via email and phone to customers by answering questions about product features and applications and diagnosing issues
• Work with Snap-on Engineering for joint problem solving
• Support product qualification and acceptance testing
• Support supplier-related technical issues and needs
• Process discrepant material and corrective action reports
• Assess incoming repairs and warranty claims
• Prepare reports regarding technical issues and resolutions
• Other duties as assigned

Qualifications

• BS in Mechanical Engineering or a related technical degree
• 3 - 5 years related experience is preferred
• Microsoft Office (highly proficient in Excel and Word)
• Experience with CAD software (Pro/E or Creo 3D Modeling preferred)
• Excellent verbal and written communication skills
• Excellent interpersonal and relationship-building skills
• Able to travel as needed (<20%).

We offer a full benefits package including medical, dental and vision, a 401K plan, tool discounts, tuition reimbursement and more!

Snap-on is an Equal Opportunity Employer/Minority/Female/Disabled/Veteran.

#IND-SR


This job has expired.

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