Employee Support Program Manager
Mass General Brigham(PHS)

Boston, Massachusetts

Posted in Health and Safety

Job Info

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Employee Support Program Manager is responsible for the management of the Brigham and Women's Hospital-wide RISE Program* and will also organize and participate in other staff support and relationship-building initiatives, with a special focus on the Department of Nursing. This position is responsible for managing the daily operations of RISE, including program evaluation and assessment, all service delivery as well as the oversight of and consultation to the RISE volunteers. This position will also play a key role in facilitating learning sessions and organizing and participating in other programs within the Department of Nursing, focused on relationship building and interpersonal professional development.

*(The RISE - Resilience in Stressful Events - the program is an emotional support initiative, providing colleague-to-colleague support for Brigham staff who have been emotionally impacted by stressful patient-related or other unanticipated events.)

Principle Duties and Responsibilities
• Works independently and is responsible for the management of all Brigham RISE activities. Will oversee entire program operation and support including but not limited to scheduling: team meetings, training, debriefings, on-call coverage, and timely response.
• Maintains and manages the data management system and collects, tracks and aggerates volunteer feedback after each RISE response.
• Develops and implements didactic training curriculums for monthly team meetings in collaboration with EAP. Proficient in peer support competencies.
• Onboards, trains and evaluates RISE volunteers across all RISE teams, in collaboration with EAP
• Creates and delivers, with MGB Employee Assistance Program, RISE trainings and awareness presentations to employees and senior leaders.
• Effectively communicates across the organization including Office of Strategic Communications to promote RISE. Demonstrates the ability to work with stakeholder groups to achieve use of volunteers. Establishes relationships across departments to influence people as well as goals and outcomes.
• Creates standard operating procedures and practices for RISE service delivery.
• Coordinates the following with EAP: crisis intervention and staff support for individuals and groups of employees in response to traumatic incidents as needed.
• Maintains timely documentation of data and program evaluation.
• Manages daily, weekly and monthly activities based on program and organizational goals
• Evaluates, assesses and creates process improvements to the RISE program, by gathering volunteer feedback and collecting trend data.
• Presents analyzed data to Sr. leadership and executive sponsors
• Oversees management of all RISE correspondence and email requests for RISE
• Coordinates the following with EAP: debriefings after each RISE response for purposes of ongoing training, education and support of volunteers and escalates concerns to the EAP if clinical support is needed
• Purchases and requests to purchase needed supplies, equipment or services within budgets or limits
• Manages and facilitates the RISE multi-disciplinary advisory group
• Manages work products of teams for compliance with programmatic and organizational objectives and goals
• Serves as a member of RISE Leadership Team
• Liaison with John's Hopkins RISE network members and vendors
• Keep both BWH Executive Sponsors and BWH leadership informed and aware of the program development and resources.
• Works with the Brigham Experience (BE) Team in the development and implementation of the BE strategy that produces programs, initiatives, and metrics.
• Participates in the day-to-day planning and implementation of organization-wide educational programs, services, and special events related to relationship building and interpersonal professional development, with a particular focus on the department of nursing.
• Researches and identifies needs and emerging trends in wellbeing and flourishing in healthcare, with a particular focus on nursing.
• Ability to work in a collaborative, interdependent manner with a wide array of colleagues and clients.
• Other duties as assigned.

• Minimum of a Bachelor's Degree and 5 years related experience
• Program management experience
• Group facilitation experience
• Experience in training and organization development design a plus

Skills, Abilities and Competencies
This position requires knowledge of and ability to work with the diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization.

• Training design and implementation
• Organizational consultation
• Familiarity with and expertise in responding to complex and sensitive workplace issues
• Policy development and program evaluation
• Skill in logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Working effectively in diverse groups, where diversity comprises all the unique identities, experiences, embodiments, and ways of thinking that people bring to the workplace.

Knowledge of:
• HR functions; personnel administration; and management/labor practices
• Organizational dynamics
• Human Systems Change
• Federal, state and local confidentiality laws and mandated reporting

Additional skills:
• Excellent verbal and written communication; able to relate effectively with management, professional staff, union/non-union personnel at all levels
• Excellent organizational, time management and leadership skills
• Strong public speaking
• Knowledge of emotional and sociocultural factors that affect mental health and well-being.
• Knowledge of strategies for sustaining health care personnel well-being.
• Skill in crisis response as it pertains to traumatic events, disaster, health-related pandemics and longstanding socioeconomic disparities.
• Ability to maintain confidentiality of crisis support services, including personnel involved and case details.
• Ability to utilize internal and external resources to assist with linkages to collaborative services.
• Ability to simultaneously lead and function as member of the team
• Staffing, planning and people management skills
• Knowledge of healthcare system and services.
• Computer proficiency including Microsoft Office
• Demonstrated ability to effectively understand, communicate, and work across human diversity.

Employee will work in an office setting and work remotely on a hybrid basis.

This position will be responsible for, but not limited to, coaching, supervision, fostering teamwork, training and development of one or more employees.
• Organize and facilitate local advisory committees
• Lead independent projects
• Supervise Administrative Assistant
• Supervision and support of volunteer team members

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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