General Purpose:
Provide quality customer service to our customers and drivers while minimizing costs of hauling through effective dispatching of loads.
Duties and Responsibilities:
*Direct the daily distribution of raw milk loads to cover orders, maintain customer schedules and monitor for changes
*Contact drivers with daily delivery schedules
*Serve as contact for all customer changes and distressed loads.
*Monitor milk movements to assure all producers remain qualified during qualifying months and between Federal Orders. Maximize diversions and transportation credits where applicable
*Monitor secondary freight costs and work to minimize those costs when scheduling deliveries. Coordinate dispatching and maintain records of all loadouts
*Communicate customer issues to Field Manager. Communicate driver issues to Lead Dispatcher and Location Manager
*Be part of on-call rotation including periodic evenings, weekends and some holidays
*The requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required
Education and Experience
One to three years of related experience in dairy/field/hauling preferred
Necessary Knowledge, Skills and Abilities
* Excellent telephone, problem-solving, and people skills
* Good attention to detail and ability to multi-task
* Good computer skills including MS Office software (Excel, Word)
* Experience with SAP business software a plus
* Ability to switch between tasks frequently
* Answer general questions and direct callers to appropriate people
* Friendly and polite voice and demeanor
* Ability to operate in a team environment by communicating effectively
* Moderate level of mechanical aptitude
* Valid driver's license with no significant violations or restrictions
* Must be able to read, write and speak English
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