PURPOSE OF THIS POSITION
Oversees and provides direction for Patient Access departments in Findlay, Bluffton, Carey and Call Center/Central Scheduling Departments.
Supports, monitors and maintains high levels of accuracy for patient demographic and insurance capture, timely patient scheduling. Ensures consistent patient advocacy and point of service collections while promoting a positive patient experience.
Duty 1: Oversees the daily operations of the Patient Access Department. Recommends and implements departmental policies, procedures, and staffing. Keeps abreast of federal, state, and local rules and regulations and assures compliance with such.
Duty 2: Oversees the daily operation of the BVHS Scheduling and Pre Service departments. Recommends and implements departmental policies, procedures, and staffing. Keeps abreast of federal, state, and local rules and regulations and assures compliance with such.
Duty3: Responsible for patient advocacy and patient pre service/point of service collections development and oversight.
Duty 4: Promotes an environment that fosters teamwork and positive employee morale. This includes, but is not limited to: rounding, team Idea board huddles, use of reward and recognition, and holding regular staff meetings
Duty 5: Offers and provides support and education to all areas that schedule and register patients.
Duty 6: Promotes an environment that fosters positive patient encounters and satisfaction.
Duty 7: Works with Human Resources to recruit, select, and train staff within the Patient Access and Scheduling Departments. Delegates the appropriate authority, responsibility, and accountability to staff for peer interviewing. Reviews associate performance, recognizing both good and substandard behavior. Rewards and coaches/counsels as necessary following appropriate steps to ensure positive change in performance and behaviors when necessary. This is inclusive of mid-year reviews, annual evaluations, and other performance reviews as deemed necessary. Initiates discipline as necessary.
Duty 8: Continually promotes and educates staff on Revenue Cycle targets. Collaborates with the Revenue Cycle and Clinical groups to ensure desired outcomes are reached.
Duty 9: Develops and monitors departmental budgets, including capital and operating budgets.
Duty10: Oversees systems used throughout the department to assure optimal usage. This includes but is not limited to Cerner, Kronos, Change Healthcare, Contact Center Client and Compliance Checker.
Duty 11: Assures confidentiality of patient information. Adheres to HIPAA standards and assures staff adheres to standards.
Duty 12: Continually address process improvement opportunities. Knowledgeable in the use of performance improvement tools and leads team(s) to make improvements.