Director Mining Global Product Quality & Field Services
wabtec

Job Info

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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.

It's not just about your career… or your job title…it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Relocation may be provided if eligibility requirements are met.

Role Summary/Purpose

The Global Product Quality & Field Services Leader is responsible for product quality performance, warranty administration, global field servicing and commissioning of the Mining Equipment portfolio and for process adherence for mining quality. This role leads business operational aspects including execution of quality/reliability growth projects, developing & executing service strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in cross-functional business initiatives, and cost of poor quality management. The mining team is distributed globally across 13 countries. Values based leadership is critical to keeping this team safe, engaged, focused, and serving customers. Continuous improvement is a way of life for this leader.

Essential Responsibilities

The Global Product Quality & Field Services Leader role :

• Is responsible for the safety of a diverse, worldwide team working in mine sites and service shops globally. This leadership role ensures Customer Service excellence and implementation of Operation Safety Policy instructions and conduct fieldwork in compliance with all applicable local, government, company and mine regulations and employee safety practices. This leader ensures operational excellence, controllership and compliance for the team and the business.
• Is responsible for overall management of Product Service Engineers, Fleet Program Manager, Area Service Managers & Customer Service Specialists. Provide effective leadership for a global team regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
• Is responsible for contract-based performance to customer metrics and for management of Service Contracts.
• Is responsible for cost of poor-quality financial performance, warranty administration and forecasting and for the overall execution of quality/reliability improvement projects, including customer communication and field campaign negotiation. Ability to deliver to budget, forecast and manage financial risks are essential in this role.
• Is responsible for the overall truck commissioning and in-service troubleshooting support coordination with customers
• Works with cross-functional teams to establish launch strategies and support strategies for new product introductions (NPIs). Leadership through influence is key to success in this role. This role also explores and supports new market opportunities to grow the business.

• Contributes to short term, long-term and strategic business planning with a key leadership focus on quality and customer satisfaction. Frequent communications with senior executives, negotiations, leading through influence is required in this role.
• Leads reliability and material improvement strategy development and operational execution. Continuous improvement is a way of life for this leader.

Qualifications / Requirements

• Values based leader with a relentless drive for Safety and Continuous improvement
• Minimum of 10 years' experience in field services or quality and reliability, including working with customer and contract management
• Minimum of 5 years of experience in leadership roles including building, growing, and leading complex, diverse, and global teams
• Minimum of 5 years of experience leading customer success functions and customer interactions
• Bachelor's Degree in engineering, science, or related discipline

Eligibility Requirements:

• Must be willing and available to travel 33% of the time
• Job location is Chicago IL, Peoria IL or Dallas Fort-Worth TX.
• US citizen

Desired Characteristics

• Strong interpersonal and leadership skills
• Humble, knowledgeable leader, with a bias towards action and continuous improvement. Superb soft skills in managing customers and difficult situations.
• Ability to influence, negotiate and lead in a matrix organization. Communicate often with the senior most executives at the customer and the company
• Strong engineering and business acumen, operations, program and process management experience
• Six Sigma/Quality training
• Master's Degree in Engineering or Business Administration

All salaried new hires must be fully vaccinated or be willing to be fully vaccinated against COVID-19 by date of hire to be considered for U.S.-based job, where permitted by applicable law and subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the one dose Johnson & Johnson vaccine.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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