Director, Business Application Management
The University of Chicago

Job Info

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Department

ARD Analytics and Technology Solutions

About the Department

Alumni Relations & Development (ARD) engages alumni (~190k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $550 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute. The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. Using an enterprise approach to data and systems, ATS creates a data and user environment that is consistent yet agile. Collaborating with stakeholders to understand program strategies, ATS develops data, reporting, and analytics solutions that lead to actionable outcomes and actualized goals. This position has a hybrid work schedule which includes weekly in office presence located in Hyde Park at 5235 South Harper Court.

Job Summary

The job manages a team of professional staff responsible for maintaining, evaluating, and improving applications and systems. Evaluates new IT developments and evolving business requirements, and makes plans for the development and implementation of appropriate systems alternatives and/or enhancements to current systems.

Responsibilities

• Oversee support team for UChicago ARD's Phoenix Salesforce ecosystem which includes CRM, Experience Cloud, Tableau CRM, and UC Innovation ascend managed package.
  
• Build relationships with other ARD managers and IT Leaders across UChicago, understanding their key challenges and adapting the Phoenix system product roadmap to business requirements.
  
• Oversee the evaluation, integration, and configuration of third-party software and AppExchange products with Salesforce including Conga, RealZips, Ascendix, Aquirit, among others.
  
• Drives ongoing improvements in the Salesforce ecosystem by monitoring and researching new Salesforce functionality and features.
  
• Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession.
  
• Manages employees by establishing annual performance goals, allocating resources, assessing annual performance, and determining individual merit, incentive and/or promotional increases.
  
• Prepares long- and short-range plans for application selection, software systems development, systems maintenance, production activities, and necessary support resources.
  
• Evaluates vendor proposals for the purchase of hardware, software, and technical services to ensure adherence to technical specifications.
  
• Performs other related work as needed.
  

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
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Certifications:

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Preferred Qualifications

Education:

• Major in computer science, statistics, business, or similar major.
  

Experience:

• Minimum seven years of professional work experience in software product management or system administration.
  
• Experience leading a project team or managing staff.
  
• Experience developing and monitoring budgets.
  

Technical Skills or Knowledge:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's Phoenix system and the Microsoft Office Suite.
  
• Broad experience using Salesforce in an administrative capacity.
  
• Salesforce Administrator certification highly desired, but not required.
  
• Thorough understanding of key end to end ARD business processes with extensive knowledge of best practices in CRM.
  
• Translate business needs into technical specifications.
  

Preferred Competencies

• Build, lead, mentor, and motivate a diverse team, and to encourage growth and change in both people and programs. A strong commitment to personal and professional development, and the ability to foster a collaborative and inclusive team environment.
  
• Outstanding interpersonal and communications skills characterized by the ability to listen, to speak, and to write effectively.
  
• Manage confidential information with discretion and tact.
  
• Act with integrity, professionalism, and confidentiality.
  
• Work collegially and collaboratively in a team setting.
  
• Self-motivation and the ability to take initiative.
  
• Prioritize multiple projects and independently follow through with detail.
  

Working Conditions

• This position has a hybrid work schedule which includes weekly in office presence.
  
• Standard office environment.
  
• Travel to campus and/or non-campus locations for University business.
  
• Work evenings and weekends as needed.
  
• This position is located in Hyde Park at 5235 South Harper Court.
  

Application Documents

• Resume/CV (required)
  
• Cover Letter, addressed to Hiring Committee (preferred)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

People Manager

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

This job has expired.