Deputy Chief Information Officer
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Title: Deputy Chief Information Officer

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Information Technology

Campus Location: STCC - Multiple Campus Locations

Job Summary

This detail-oriented, driven and responsive leader will oversee the execution of day-to-day operations and strategic initiatives to implement best practices. Key responsibilities will include managing the daily demands of a growing IT operation, including inputs into portfolio and project management, IT budget management, collaborative leadership of IT staff, and IT policy and communications management.

Team leaders from Technology Operations, Application Services, Client Service and Support and Media Services will report directly to the Deputy CIO. This key IT role will serve as a liaison between these groups and the Associate Vice President (AVP) of Administrative Services.

Job Duties

• Oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support, Help Desk and Media Services with the responsibility for setting expectations for and manage IT staff in the areas listed above
• Plan and manage budgets for IT operations and drive annual operational and capital budget development with the AVP
• Recommend, develop, and advise on the drafting and socialization of policies, procedures, standards, and guidelines to ensure compliance and consistency of IT operations
• Manage general IT communications with stakeholders
• Advise AVP on project prioritization leveraging industry best practices on portfolio/project management
• Serve as strategic advisor to the AVP
• Serve as primary deputy to the AVP on institution-wide initiatives
• Engage with stakeholders and liaise with AVP to facilitate IT governance activities across the institution
• Drive efforts to further mature IT service deployment and delivery
• Recommend, develop, and advise on Enterprise Architecture standards
• Manage special projects requested by the AVP and Southwest Leadership

Minimum Qualifications

• B.A. degree from an accredited college or university in Information Systems or closely related discipline.
• A minimum of ten years of work history that demonstrates progressively responsible experience in technology planning and application with seven or more years in a leadership role supervising a complex IT environment
• Experience in Higher Education including knowledge of ERP and software programs such as Banner and Argos, respectively
• Project and portfolio management
• IT best practices and frameworks (e.g. ITIL, NIST, ISO/IEC)
• Proficient with IT policies, procedures, standards, and guidelines

Preferred Qualifications

• Master's degree in relevant area of specialization
• Proficiency with Banner ERP and Argos software
• ITIL
• Lean Six Sigma

Knowledge, Skills, and Abilities

• Business Application and Web Services development
• Network management
• Infrastructure capacity planning
• Human resource capacity planning
• Budgeting