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Deposit Operations Verification Manager
Bank OZK

Ozark, Arkansas

Posted in Banking


This job has expired.

Job Info

Position Description:

Job Purpose and Scope:

Responsible for ensuring day-to-day operations are handled according to established policy and procedure and for performing quality assurance analysis of account verification activities. This position provides guidance and oversight to DOS Account Verification staff.

Essential Job Functions:

  • Provides guidance and oversight to account verification staff.
  • Oversees day-to-day operations of the account verification group to ensure processing is handled according to established policies and procedures.
  • Ensures accuracy of internally utilized procedures.
  • Performs quality assurance monitoring of new account verification activities.
  • Monitors for efficiencies in daily processes.
  • Creates and nurtures effective work relationships with staff in order to motivate, coach, and retain staff.
  • Guides staff in effective customer service communication standards and processes.
  • Oversees and coaches staff in handling general customer complaints.
  • Resolves complex and/or sensitive customer complaints.
  • Oversees and coaches staff in productivity/performance issues.
  • Addresses complex technical and/or procedural issues and provides guidance to other staff members to ensure compliance with account processing.
  • Works closely with the Deposit Operations Support management to implement efficiencies for the Verification teams' processes.
  • Produces and processes management reports.
  • Travels occasionally as required for business.
  • Regularly exercises judgment in the performance of essential job functions.
  • Maintains good punctuality and attendance to work.
  • Follows Bank policy, procedures, and guidelines.
  • Performs other duties as assigned.


    • Knowledge, Skills & Abilities:
  • Knowledge of imaging systems and related software.
  • Knowledge of core banking software.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to demonstrate effective customer service skills.
  • Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
  • Ability to work independently without close supervision.
  • Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
  • Ability to develop and motivate staff to achieve team goals.
  • Ability to independently develop, interpret, and provide staff guidance on bank policies and procedures.
  • Ability to work extended hours, as needed, to accomplish work objectives.
  • Ability to maintain confidentiality.
  • Ability to effectively partner with vendors to contribute to positive vendor relationships.
  • Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.


    • Equipment Used in Job Performance/Working Environment:
  • Computer
  • Multifunction device
  • Telephone
  • Document imaging equipment


    • Major Job Demands (Physical/Mental):
  • Decision-making
  • Problem-solving


    • Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

    Position Requirements:

    Basic Qualifications:
  • High school diploma or equivalent required.
  • Minimum of three (3) years' experience in retail banking or retail banking support environment required.
  • Minimum of one (1) year of supervisory experience required.
  • Minimum of two (2) years' experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform required.
  • Minimum of two (2) years of work experience with Microsoft Excel and Word required.


    • Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.


    This job has expired.

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