Deployment Technician
Kforce Inc.

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking 5 Deployment Technicians (3 located in Phoenix, AZ area and 2 located in Tucson, AZ area).Summary:This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals, and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This position will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.Core Functions:

• Deployment Technicians works as a coordinator between other information technology departments, information security, and sales departments to ensure compliance of endpoint security as well as assisting other team members with troubleshooting devices, applications, management consoles, and all other aspects of ensuring a secure and compliant computing environment
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
• Handles moving, adding, changing, and repairing computer hardware equipment; Assists and plays a role with the implementation of new or upgrade of existing application systems by following standard departmental procedures
• As a Deployment Technicians, you will use best practices and technical skills to perform basic and complex troubleshooting activities, escalating issues to other information technology departments and/or information security staff as needed
• Provides end user training for company provide applications to the company's clientele and maintains asset inventory

REQUIREMENTS:

• Associate's degree in related field or three (3) years of desktop support experience
• High School diploma/GED
• A+ Certification
• Knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers, and laptops
• Knowledge and understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment
• Knowledge of operating systems, active directory, account management, and other computing standards and best practices
• Excellent oral and written communication skills
• Excellent customer service skills to interact with all levels within the organization
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Team oriented and skilled in working within a collaborative environment
• Demonstrated excellent oral and written communication skills
• Demonstrated excellent customer service skills to interact with all levels within the organization
• Reading, written and verbal communication skills, typing, driving, and problem-solving skills
• Technical knowledge of LANs/WANs
• Lifting, climbing, and stooping
• May require off-site travel
• Ability to lift up to 50 pounds

Preferred Qualifications:

• Bachelor's degree in Information Technology
• Network+ or Microsoft Certifications
• Experience in the healthcare industry
• Knowledge of ServiceNow ITSM Application or related ITIL product
• Additional related education and/or experience

This job has expired.