Department Coordinator-Dept of Surgery (Sign on bonus!)
Newton-Wellesley Hospital(NWH)

Newton, Massachusetts

Posted in Health and Safety


Job Info


Provides support to multispecialty ambulatory surgical clinic by performing secretarial, receptionist and clerical duties. Types, does word processing and data entry in multiple computer systems. Answers multiple telephone lines; takes calls, screens and relays messages and/or provides information to caller. Files and retrieves information as needed. Maintains various databases of patient information. Prepares departmental charts, orders and maintains inventory of supplies, processes requests for information/medical records according to guidelines. Registers new patients and updates existing patient information with strict attention to detail and maintains patient privacy. Schedules appointments within the Clinic as well as through other hospital departments.

ESSENTIAL FUNCTIONS

o Answers multi line telephone system promptly and gathers screening information; takes, relays and manages messages and/or provides routine information. Retrieves voicemail messages, returning calls or forwarding messages as needed.

o Maintains a strong command of hospital registration/scheduling system. This includes registering new patients, updating patient information, scheduling and rescheduling appointments as necessary. Multitasks when needed to include checking patients in, and notifying the clinician of the patients' arrival

o Organizes and maintains patient records, logs and other controlling systems;
retrieves files as needed. Develops and maintains systems to assure accurate,
confidential, retrievable information.

o Photocopies and releases information to appropriate parties, including copies
for subpoenas, third party administrators, patients.

o Referral management, specialty testing prior authorization and scheduling of special testing.

o Confirms upcoming patient appointments, verifies pertinent information directly impacting upcoming appointments.

o Demonstrates understanding of the legal implications disseminating patient information.

o Occasionally processes prescription requests according to MD or NP authorization

o Greets, directs and/or assists patients. Assesses and prioritizes patient needs. Assists patients with forms if necessary.

o Prepares exam rooms as needed

o Opens, sorts, distributes, prioritizes and/or files incoming documents, mail
and other correspondence.

o Maintains, orders and stocks inventory of supplies and makes recommendations
regarding needs.

o Works collegially with private practice office/support operations personnel to support patient flow and operations that affect functions of the Center.

o Completes other special projects and administrative tasks that are assigned on a routine basis.

o Collects co-pays and supports billing team, provider or patient inquiries.

Qualifications
QUALIFICATIONS:

- High school graduate or equivalent with minimum two yearsmedical office experience; Associate's Degree preferred.

- Epic knowledge preferred

- Proficiency in word processing, data entry and PC basedapplications required.

- Knowledge of medical terminology required.

- Proficiency in communication verbally and in writing.

-Demonstrated evidence of:

-effectivecommunication skills

-ability toproblem solve

-ability to getalong with others

-ability toconfront issues appropriately

-ability tohandle confidential and potentially sensitive information

PHYSICALREQUIREMENTS:

Refer to checklist attached.

Frequent walking, standing, sitting, lifting. Occasional pulling, pushing,

crouching.

PHYSICAL ENVIRONMENT:

Satisfactory physical environment with occasionaldistraction from machine's or related noise.

PHYSICAL STANDARDS OFJOB DESCRIPTION:

Please check as applicable

Constantly - 75% or more of the worker's time is spent inthe activity

Frequently - 25% to 75% or more of the worker's time isspent in this activity

Occasionally - 5% to 25% or more of the worker's time isspent in this activity

Rarely - under 5% or more of the worker's time is spent inthe activity

NA - not applicable

GENERAL TASKS

Basic activity being performed

C

F

O

R

N/A

Comments

Walking

X

Standing

X

Sitting with back support

X

Sitting without back support

X

Reaching

Overhead

X

Forward

X

Lateral

X

Low

X

Stooping

X

Bending at waist

X

Crouching

X

Bending at knees

X

Kneeling

X

Climbing

X

Crawling

X

Twisting

X

Balance

X

Other __________________

Physical Standards for Job Description - Continued

Basic activity being performed

C

F

O

R

N/A

Comments

Pushing Tasks by weight

5 lbs

X

5-15 lbs

X

15-40 lbs

X

40-75 lbs

X

75-100 lbs

X

Pulling Tasks by weight

5 lbs

X

5-15 lbs

X

15-40 lbs

X

40-75 lbs

X

75-100 lbs

X

Lifting by weight

5 lbs

X

5-15 lbs

X

15-40 lbs

X

40-75 lbs

X

75-100 lbs

X



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