Debt Settlement Liaison
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Notice for California Residents - California Privacy Policy

The Debt Settlement Liaison acts as the direct contact for the Debt Settlement

Agencies (DSA's) that we interact with on a regular basis at Resurgent Capital Services. They are the frontline liaison involved in, but not limited to, handling inquiries from DSA's involving identification of accounts as well as negotiating of acceptable settlement plans, reestablishing broken plans and ensuring that failed/broken plans are monitored and identified. They also are responsible for the movement of all data files including scrub lists, offers, letters and payment processing.

Responsibilities:

• Respond to DSA inquiries within established timeframes. Inquiries include but are not limited to processing payments, drop notices, negotiations or general account inquires.
• Making outbound contact via Email and/or Phone to DSC's to negotiate arrangements on unsettled inventory.
• Ensure daily workplan is met and priorities are followed.
• Maintain established levels of productivity, efficiency and quality to ensure that company standards are met.
• Maintain the integrity and accuracy of the account data through proper documentation of account changes and interactions with DSA contacts.
• Ensure that new DSA's are identified and brought to the Supervisor for established contact and necessary documentation (NDA's)
• Perform duties as assigned including daily reports
• Monitor and maintain repayment plans for adherence to terms and report back to DSA any plans not meeting terms.
• Alert management to any federal or state action taken against assigned DSA's or any changes in DSC's status
• Creating and maintaining professional relationships with DSA's by distributing & monitoring inventory on a daily, weekly, and monthly basis.
• Responsible for loading offers via bulk process
• Responsible for loading payments via bulk process
  
  

Qualifications/Skills:

• 1-2 Years of related experience, preferably in a call center or collection environment
• Exceptional communication and interpersonal skills
• Demonstrated skills in problem solving, negotiations and conflict resolution
• Ability to communicate effectively with strong writing skills, strong organization skills, time management and a high attention to detail.
• Ability to work in a fast paced and ever-changing environment
• Relevant experience in the credit industry desired with a clear understanding of compliance requirements related to State, Federal and FDCPA guidelines
• Excellent work ethic and unquestionable integrity

Educational Requirements:

• College degree a plus but not required
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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