CX Assistant Technical Planning Manager
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

About the General Motors Customer Experience Team:
GM's Customer Experience Team innovates and drives business value with solutions that provide Best-in-Class user experiences across the GM ecosystem. The Customer Experience Technical team designs these experiences across all vehicle, back office, and channel technologies so as to create a synergistic, holistic, and global end-to-end customer journey.

About the Role:
A CX Assistant Technical Planning Manager is responsible for executing development CX technical strategy and investment portfolio plan, evaluating risks, analyzing value, tracking execution and results, implementing processes improvements and facilitating communication to the Customer Experience team. This role requires experience in Agile software product development as well as a working knowledge of GM product development processes.

Major Duties/Responsibilities:

The ideal candidate will have a technical background with the ability to support a large software development portfolio, execute and maintain a multi-year CX technical strategy, manage the CX investment portfolio planning process, summarize CX lean portfolio business cases (deliverables, benefits, timing), assess execution of CX technical initiatives to investment plans and business cases, analyze and report out on key performance indicators, handle special assignments with ambiguity, develop and conduct presentations for all levels of management, and identify and implement process improvements. The desire to learn and a relentless need for improvement is imperative for this role.

Additional Job Description

Minimum Qualifications:

• A bachelor's degree in a technical discipline or related experience
• Strong knowledge of Microsoft Office Tools
• 3+ years of experience of product and portfolio planning tools (e.g., Aha!, HP PPM, Project Server, Planview)
• 3+ years of working knowledge of agile practices with understanding of how this impacts portfolio planning
• 3+ years of experience in multiple software development disciplines (e.g., Agile, SAFe, Scrum, SDLC)
• Able to communicate cross-functionally and across management levels in formal and informal settings through written and verbal channels
• Collaborative mindset to create the best solutions
• Intellectual agility and creativity to anticipate obstacles and identify alternatives
• Self-starter with experience in producing results through influence of peer organizations

Preferred Qualifications:

• A master's degree in a technical discipline, or the background and experience that demonstrates a similar level of strong programming skills and practices and management of large technical portfolios
• Experience with BI reporting tools (e.g., Tableau, Power BI)
• Experience with software development
• Superior analytical capability (including financial analysis) supporting complex problem solving and identifying/correcting errors encountered
• Ability to create meaningful key performance indicators (KPIs) and methods to track and report on status
• Influencing and coaching/mentoring skills to champion change
• Strong technical background with software development and technical delivery

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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