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Summary: As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts.
The Customer Support Specialist is responsible for interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/ maintaining a relationship with new and existing customers. The Customer Support Specialist will enter and acknowledge customer orders, advise the customer on order changes, order status, prices, and follow up on quote status and leads.
Responsibilities:
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