Customer Support Representative IV
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Alpharetta, GA that is seeking a hybrid Customer Support Representative IV to join their team.Duties Include:- Customer Support Representative IV will approve the resolution of customers' service or billing complaints by authorizing activities such as refunding money and adjusting bills
- Act as escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- As a Customer Support Representative IV, you will review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
REQUIREMENTS:
- High School diploma or GED required; Prefer to have college degree
- 3+ years of experience in accounting, collections or customer service/billing required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Strong ability to work independently and manage one's time
- Strong ability to accurately document and record customer/client information
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback
- Previous experience with computer applications, such as Microsoft Word and PowerPoint
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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