JOB DESCRIPTION
AgFirst Farm Credit Bank provides financing, as well as a range of technology and other services, to a network of agricultural lenders in the United States and Puerto Rico. Located on Main Street in Columbia, S.C., AgFirst is committed to providing a comfortable, inclusive work environment. We believe in investing in our employees so they can help lead our $42 billion company into the future. If you are looking to fuel your professional development and gain exposure in the field of Customer Support, apply today!
AgFirst is seeking a Customer Support Analyst I who will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and timely manner for association, bank, and external customers; logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures; and has frequent contact with internal and external customers, peers, and managers. Follow the HIPPA guidelines as applicable.
Duties & Responsibilities:
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