Customer Success Manager
PayPal Inc.

Job Info

---

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

When applying for a job you are required to create an account, if you have already created an account - click Sign In.

Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:

• Provide full legal First Name/Family Name - this is important for us to ensure our future hires have the rightsystem set up.
• Please Capitalize first letter of your First and Last Name.
• Please avoid using fully capitalized text for your First and/or Last Name.
• NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.

Job Description Summary:
The Customer Success Manager (CSM) responsible for the retention and growth of a defined portfolio of Middle Market (MM) merchants. The CSM is responsible for identifying opportunities, or collaborate with partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal can partner to help merchant increase profitability and meet business objectives. In addition, will also be responsible for both the negotiation and migration of merchants into term contracts to protect PayPal profitability and minimize competitive impacts on the merchant portfolio.

Job Description:

• We are glad you are taking an interest in your career. As a reminder, there are eligibility rules that determine whether or not you can be considered for a job.
  
  Please review eligibility rules on the Bridgehereand apply only if you meet all criteria.
  
  Job title:
  Customer Success Manager
  
  Grade Level:
  23 - Customer Success Manager
  
  Job Description Summary:
  
  The Customer Success Manager (CSM) responsible for the retention and growth of a defined portfolio of Middle Market (MM) merchants. The CSM is responsible for identifying opportunities, or collaborate with partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal can partner to help merchant increase profitability and meet business objectives. In addition, will also be responsible for both the negotiation and migration of merchants into term contracts to protect PayPal profitability and minimize competitive impacts on the merchant portfolio.
  
  Identify decision makers to gain agreement for referral to Telesales for direct credit card volume, in order to gain full share of checkout.
  
  Manage customer negotiation, growth and retention of merchants
  
  Deliver against revenue targets for increasing/retaining PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant
  
  Partner to expand product penetration that are most applicable to merchant business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management to create increased customer loyalty and stickiness
  
  Successfully negotiate merchant contracts through positive and persuasive influence, that include newly defined terms with financial impacts for early termination
  
  Accelerate delivery of growth and retention results, especially in areas of defined campaigns, contract conversions and RFP requests.
  
  Understand the PayPal vision and strategy and leverage knowledge of e commerce market, industry players and key competitors to win business
  
  Qualifications
  
  2-3 years of experience in managing a book of business in inside sales/account or business development Associates degree or equivalent work experience Strength in solution-based selling and relationship management skills. Previous experience in speaking with C-Suite executives in mid to large size businesses. Results-oriented to meet and exceed assigned financial and customer satisfaction goals. Excellent internal and external communication skills - delivers presentations with solutions linking to business value Understanding of what information is required from a merchant to create a value proposition and a merchant account plan. Ability to work in a dynamic environment with competing priorities - able to shift focus based upon organizational needs Team player with demonstrated ability to execute across a cross-functional team Must be able to work independently. Strong working knowledge of PC & internet-based applications Ability to leverage internal and external resources to create customer contact strategies (SF, LinkedIn etc.)
  

Subsidiary:
PayPal

Travel Percent:
0

Primary Location:
Chandler, Arizona, United States of America

Additional Locations:
Omaha

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

This job has expired.