Customer Service Supervisor - Spirit Airlines
Total Airport Services, Inc.

Job Info

---

Come join Total Airport Services and watch your career take off!

Are you looking for a unique and rewarding opportunity while working in the aviation industry? Do you thrive in a fast-paced, exciting environment? Do you enjoy working flexible hours while being part of a dynamic team? If yes, then you are the perfect candidate for a career as a Customer Service Supervisor - Spirit Airlines.

Starting Rate: $18.00 per hour

Successful Customer Service Supervisors will be able to:

• Be a champion for safety through accountability, awareness, and communication.
• Conduct flight audits, station audits, and "at-risk" behavior audits.
• Communicate and instill safety awareness in all employees including new hires.

• Responsible for immediate work environment as well as the actions of all persons who report to them.
• Review all daily, weekly, and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
• Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Liaise with all customer service, airport, and our customer.
• Lead, motivate and manage team to deliver on the Service Level Agreements (SLA) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Observe and ensure full compliance with uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
• Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
• Review key performance indicators (KPI's) and convey necessary actions if needed.
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
• Monitor and ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners.
• Attend all local airport tenant, security, and safety meetings.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary to discuss issues and concerns.
• Hire the best talent and follow recruiting and hiring practices and procedures.
• Aptitude to develop the supervisor team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Coach and train supervisors in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them.
• Offer development opportunities for team members through the creation of performance expectations, mentoring and conducting regular performance evaluations.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Monitor attendance and work with HR on infractions and record keeping.
• Drive Employee Engagement and Reward and Recognize Employees and set up Quality Culture teams.

What Do You Need?

• A valid Drivers License and Social Security Card
• Be a minimum of 18 years old.
• Be able to pass a background check and drug screen.
• At least 1 year previous experience in Passenger Services or related field.
• Lift and move up to 70 pounds.
• Eligibility to obtain necessary credentials and clearances.
• To be punctual and commit to your assigned schedule.

Why Join Our Team?

• Get $250 for referring others.
• Paid Time Off and Sick Leave.
• Medical, Vision and Dental Benefits.
• Career development and training from our dedicated leadership team.

The sky is the limit for our TAS Team!

We reserve the right to modify or revise the job description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity, or any other characteristic or status protected by applicable in accordance with federal, state, and local laws.

This job has expired.