Customer Service Supervisor
Lasko Products

Job Info

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We are seeking an organized and experienced individual who thrives on providing excellent customer service and has the desire to assist in leading a winning team. The position of Consumer Service Supervisor is responsible for providing professional and efficient service by assisting in departmental business across multiple business units utilizing omni-channel support to service our end consumers in every way possible. This position will assist in leading the staff to uphold the organizations brand and culture and will play a collaborative role with management in growing and implementing standards and processes. The role of this position will also help in overseeing the continued development, implementation, and continuity of a true omni-channel support environment across all organizational business units. The Consumer Service Supervisor reports directly into the department manager

Essential Functions

• Work with management in overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of customer service operation.
• Assisting customer service staff with duties where required.
• Hire and train customer service staff to deliver best in class consumer service.
• Investigating and solving customer service complaints.
• Assisting the manager with development and implementation of policies and explaining these to staff and customers.
• Assisting with the part management process and overseeing daily transactions
• Conduct meeting with Manager to discuss about process improvements and issues.
• Maintain in-depth working knowledge of the company's brands, systems, and processes.
• Directly handle contacts across all channels (phone, email, chat and social)
• Performing additional duties where needed

Competencies, Abilities and Educational Requirements

• High School Diploma or GED equivalent
• 3+ years' work experience in similar position at a supervisory level
• Strong Problem-Solving skills.
• Excellent Verbal and Written Communication Skills
• Customer Focused.
• Outstanding organizational skills.
• Excellent phone etiquette.
• Strong keyboarding skills

Certifications and Special Requirements

Strong proficiency in Microsoft Outlook and Office based applications. Zendesk experience preferred but not required. Previous ERP experience is preferred.

We offer a competitive starting wage plus a comprehensive benefit package including:

• 401(k) retirement savings plan
• Comprehensive health insurance
• Dental & vision plans
• Company paid life insurance
• Telemedicine program
• Voluntary additional life
• Tuition Reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

#CB
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This job has expired.