Customer Service Representative
Roth Staffing Companies

Job Info

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Our client has an immediate opening for a Customer Service Representative in Elkridge, MD. This is a temporary to permanent role with a pay rate of $20 per hour. This organization boasts a strong company culture with a focus on work/life balance and a passion for customer satisfaction. Please see below for details and apply ASAP if you are interested in being considered!

POSITION SUMMARY

Create a personal experience for our customers by being obsessed with service: building strong relationships with our customers both externally and internally, troubleshooting issues, and providing excellent service. Willingness to learn products, equipment, services, etc. as well as offer suggestions and recommendations to best fit our customers' needs is imperative.

POSITION EXPECTATIONS

• Build sustainable relationships of trust with internal and external customers through open and interactive communication
• Processes customer orders, service requests, price requests and returns via live chat, email, and over the phone
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Partner with the sales team to meet and exceed customers' service expectations
• Make outbound calls to customers regarding orders, deliveries, backorders, etc.
• Maintain expert working knowledge of all systems, tools, processes & procedures set in place
• Seize opportunities to upsell products when they arise
• Participate in ongoing departmental &/or industry related training
• Go the extra mile to engage customers
• Other duties as assigned

MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

Associate's degree or equivalent from two-year College or technical school; or four years related experience and/or training; or equivalent combination of education, training, and experience.

Experience:

Experience is preferred, but not required

• 2 years previous experience in a customer/sales support role

Knowledge/Skills:

• Possess a passion for knowledge: the more you know the better you can service our customers
• Empathetic, good listener and problem solver to help assist customers in difficult situations
• Meticulous attention to detail
• Customer focus with adaptability to different personality types
• Able to interact professionally with customers and fellow employees
• Reliable and responsive
• Demonstrate honesty, integrity, and conscientiousness - care about doing the right thing, not the easy thing
• Possess a positive attitude
• Innovative mindset - demonstrate flexibility and problem-solving skills when met with challenges
• Exceptional written and verbal communication skills
• Strong analytical capabilities and problem-solving skills
• Exceptional time management and organizational skills
• Ability to perform multiple, simultaneous complex assignments without direct supervision
• Able work independently and/or collaboratively within a team - willing to roll up your sleeves and help the team get work done
• Proficient in Microsoft Outlook, Excel, and Word

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with crim

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