Customer Service Representative
Enpro Industries, Inc.

Job Info

JOB SUMMARY:
The Customer Service Representative is responsible for providing full cycle (quote through delivery) support to customers.

ESSENTIAL FUNCTIONS:
• Interacts with customers, distributors, and internal resources to determine product requirements
• Prepares quotes and orders utilizing a shared email account and triages immediate customer needs to the appropriate department
• Acts as main point of contact for customers for
• Quotes
• Orders
• Status updates
• Product and/or delivery issues
• Develops relationships with designated accounts to obtain customer feedback on product and service improvements. Additionally, prepares RMAs, credits, and customer complaint forms when necessary
• Actively participates in the improvement of the Customer Service department by taking part in initiatives such as Customer-Centric Culture groups, Safety teams, and Business Plan Deployment tasks.
• Communicates with other departments to establish production and delivery timelines
• Provide all necessary documentation (e.g. shipping and testing) to customer
• Maintaining a safe, clean, and hazard free work area
• Comply with all OSHA and company safety practices and regulations

JOB QUALIFICATIONS:

• Bachelor's Degree in Business Administration or similar field preferred

• Minimum of 3 years of related experience in customer service

• At least 1 years of experience with Salesforce, procurement, engineering and/or manufacturing

• Excellent computer skills including Google Applications, Microsoft Suite products and Adobe

• Ability to work independently and with minimal direction or supervision

• Commitment to work safety in all aspects of the position

PHYSICAL REQUIREMENTS:
Sedentary Work/Office Position: Spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Ability to lift and carry up to 30 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Garlock.

GPT is a subsidiary of EnPro, a leading industrial technology company using material science to push boundaries in semiconductor, life sciences, and other technology-enabled sectors. We are a leader in sealing technologies, advanced surface technologies, and highly engineered materials. Our products and services are sold into more than 40 distinct end-markets that touch our lives every day - from food and pharmaceutical facilities to semiconductor clean rooms, from agricultural robots that help grow your food to last-mile technologies that deliver it to your doorstep, from commercial aviation to space exploration, and much more in between. Our commitment to innovation, quality, and value has propelled our brands to wide recognition and leading positions in their markets.

EnPro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.