Customer Service Representative
BC Forward


Job Info


Customer Service Representative
BCforward is seeking a qualified Call Center Representative/Customer Service Representative at West Sacramento, CA 95605

Position Title : Call Center Representative/Customer Service Representative

Expected Contract length : 12 months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : West Sacramento, CA 95605

Job Description:

  • Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
  • Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Completes
  • Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.

Basic Qualifications
  • High school diploma or G.E.D.
  • 6 months minimum, prefer one or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications
* Business and analytical problem solving skills
* Communication skills
* Ability to work independently
* Ability to follow oral and written directions

Work Environment
* Office environment
* May require shift or remote work

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 145743 when responding to this ad.

Recommended Skills

Complex Problem Solving

Communication

Help Desk

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