Customer Service Representative
BC Forward

Job Info

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Customer Service Representative

BCforward is currently seeking highly motivated Customer Service Representative

Title: Customer Service Representative
Location: Boise, IDDuration: 24+ Months contract Job Type: Contract
Client: HP Inc Job Description:

Applies extensive knowledge of the job skills, company policies and procedures to complete complex, cialized assignments/tasks in creative and effective ways.

Comprehensive understanding of the general/technical acts of the job. Works on assignments that are complex in nature and require judgment, initiative, and technical/cialized knowledge to resolve problems and/or develop recommended solutions.

Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments.

Typically provides guidance to other non-exempt employees.Performs basic data entry per pre- defined processes and compiles information for reports.

Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., cialized product builds, performance reports); handles a limited number of moderate to highly complex customer accounts.

Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting issues to the appropriate roles; may assist with resolution of basic issues.

Helps resolve moderately to highly complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.

Resolves open order (backlog) report issues of moderate to high complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.

Resolves order management issues for all product lines using cialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

Enters sales data in a timely and efficient manner, maintaining documentation and records.Two year university degree or equivalent experience. Typically 4-6 years experience in a customer service role.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 191453 when responding to this ad.

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