Customer Service Representative
American Welding & Gas, Inc.

Job Info

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American Welding & Gas is seeking an experienced Customer Service Representative in our Indianapolis, IN location.

Our Customer Service Representatives (CSR) provide superior service exceeding customer expectations. The CSR will focus on the specific needs of each customer, every time, directly and with the support of other team members, to promote long-term relationships and an outstanding customer service experience.

Duties & Responsibilities

• Process incoming telephone calls, faxes, emails and provide a variety of services to customers
• Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly
• Accurate and efficient entry and distribution of all customer orders
• Daily sales entry
• A/R collection calls
• Participate in self-directed work team environment
• Additional duties and special research or administrative projects as assigned

Qualifications & Education Requirements

• HS diploma or GED
• At least one year of Customer Service/Operations Support preferred
• Proficient with Microsoft Office products (specifically Outlook and Excel)
• Adapt easily to new software, multiple information management dashboards
• Work Schedule 8:00 am - 5:00 pm

Preferred Skills

• Pleasant, professional and courteous personality
• Strong administrative skills: organized, efficient and flexible
• Excellent verbal and written communication skills
• Ability to multi-task and work independently to meet deadlines
• Superior focus in an environment of distraction and outstanding “follow-through” skills

American Welding & Gas, Inc (AWG)manufactures and distributes industrial, medical, specialty and beverage gases. AWG is headquartered in Raleigh, NC with 80 branch locations, 20 gas fill plants in 20 states, stretching from Montana through Florida. As one of the largest independent gas and welding supply distributors, AWG has the expertise, assets and sources of supply necessary to service large, bulk cryogenic gas customers as well as small business. American Welding & Gas is growing rapidly and looking for top talent to move us forward.

American Welding & Gasan Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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