Customer Service Representative
Altra Industrial Motion Corp.

Job Info

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Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining, and growing a healthy business relationship with our customers. Be the voice of the customer in production scheduling and our internal conversations. Work as a team with Logistics, Production, Quality and Engineering departments to ensure various internal roles are aligned with the voice of the customer. Responsible for updating and maintaining SAP operating systems.

Essential Duties and Responsibilities:

• • Complete basic product training sessions as identified.
  • Handling assigned top accounts with personal attention.
  • Treat customers as partners to our business: building a quality relationship of trust, respect, and courtesy in day-to-day communications.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Accurately and efficiently manage discreet purchase order entry for assigned customers.
  • Obtain order from customers (email, websites, fax, etc.).
  • Enter order into SAP.
  • Verify pricing, terms & delivery, etc.
  • Send order confirmation.
  • Maintain, track and report planning schedule changes.
  • Maintain accuracy of customer demand forecast, report significant changes.
  • Maintain quotes and customer surcharges in SAP for all assigned customers.
  • Manage return material authorizations for all assigned customers on time and accurately.
  • Communicating customer needs to scheduling team.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Creating Win/Win opportunities for customers and Warner Electric.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Maintain confidentiality.
  • Thorough understanding and knowledge of company order processing system.
  • Able to identify knowledge/training gaps and consult with team members and/or manager.
  • Backup for front desk activities, including incoming external calls.
  • Minimum travel may be required for training.
  • Any other special projects that may be assigned.

Job Requirements:

Qualifications and Competencies:

• Self-starter, ability to work independently under guidelines
• Detail-oriented
• Ability to prioritize duties and customer needs
• Creative problem-solving skills, critical thinking
• High degree of professionalism
• Excellent verbal and written communication skills with both internal and external customers
• Exceptional integrity
• Transparent and holds self-accountable
• Treats others with respect
• Lead by example
• Positive role model
• Team player

Education and Experience Requirements:

• 3+ years Customer Service experience preferred
• Experience in an OEM, manufacturing environment and/or production scheduling preferred
• Previous experience with SAP (ERP) preferred
• Proficiency in MS Office required

LANGUAGE SKILLS

The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals. Ability to effectively present information and respond to questions verbally and in written form.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually minimal.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to

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