Customer Service Rep.
CAI

Job Info

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Customer Service Rep.
Req number:
R2493
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
As the Bilingual Front Counter Customer Service Representative, you will be responsible for face-to-face customer service while providing world class customer satisfaction and creating sustainable value for customers.
Job Description

We are looking for a Bilingual Front Counter Customer Service Representative to provide face-to-face customer service while providing world class customer satisfaction and creating sustainable value for customers. This will be full-time and on-site.

What You'll Do

• Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests
  
• Handle money and make change for various U.S. bill denominations
  
• At end of shift, balance cash and prepare accurate cash deposits on monies collected
  
• Deal with the public in a tactful and courteous manner
  
• Express ideas and concepts clearly
  
• Create positive customer relationships
  
• Process service requests, billing inquiries, and customer account maintenance
  

What You'll Need

Required:

• A prerequisite of a minimum 3 months of customer service experience is required
  
• High school diploma or GED
  
• Bilingual English and Spanish
  
• Excellent tact and diplomacy
  
• Excellent written communication skills with supervisors, peers, and customers
  
• Proficiency in keyboarding/data entry/ type 30 words per minute
  
• Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology
  
• Time management skills (dependable, accurate, and detail oriented)
  
• Flexible work schedule including weekends
  

Preferred:

• VECTOR Experience
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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