Job Description
Sweet Deals | Atlanta, GA is seeking a full-time Customer Service Manager (CSM) to supplement our technology platform to ensure a delightful experience for every customer, every time. Candidates should be inspired by the power of technology to change industries, but should have impeccable social & communication skills that will close the loop when pure technology falls short. The candidate must be available to work from 8:30 a.m. - 5:30 p.m. Monday-Friday, with occasional extra time requirements to complete tasks during peak seasons. This position offers flexibility for some remote work.
The CSM will interact directly with both advertisers and customers when our technology compliance slips, provide a back-up to our Customer Service Agents by trouble-shooting whenever there are questions or concerns and assist the executive team with administrative tasks including data entry, general office administration, customer refunds and returns.
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities:
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